Privacy Policy

Important Notice Regarding Text Messaging Data

Hank's Carpet Cleaning does not sell, rent, or share customer SMS opt-in information—including phone numbers and consent records—with affiliates or third parties for their marketing or promotional purposes.

Text-messaging originator opt-in data and consent records are kept confidential and used only to provide the communications and services customers have requested.

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment and billing information when you purchase a service or request a quote
• Communication preferences
• Opt-in records and timestamps for SMS, email, and other communication channels

Technical and Usage Information

• IP address, browser type, and device information
• Website activity and usage patterns
• Analytics information
• Cookies and similar technologies

Customer Communications

• Records of inquiries and service requests
• Consultation or appointment details
• Service history and account activity
• Customer feedback and support communications

2. How We Use Your Information

Hank's Carpet Cleaning may use your information to:

• Provide, manage, and improve our services
• Respond to inquiries and customer-support requests
• Prepare quotes, recommendations, and appointment details
• Process transactions and payments
• Communicate with you regarding your account, services, appointments, and requested updates
• Send promotional communications when you have provided the appropriate consent
• Improve our website, services, and customer experience
• Protect against fraud, unauthorized activity, and security threats
• Maintain records of communication preferences and consent
• Comply with applicable legal and regulatory obligations

3. SMS Messaging and Compliance

Text Messaging Program Terms

By opting in to receive SMS messages from Hank's Carpet Cleaning, you agree to receive text messages related to your inquiries, services, appointments, account activity, customer support, requested updates, and—when separately authorized—promotional offers.

Consent to receive SMS messages is not a condition of purchasing any product or service.

Opt-In and Consent

• SMS messages are sent only after you provide consent or otherwise initiate a communication that permits a response.
• Hank's Carpet Cleaning maintains records of SMS consent, including applicable timestamps and opt-in details.
• We comply with the Telephone Consumer Protection Act and other applicable laws and industry requirements.

Opt-Out Instructions

• You may stop receiving SMS messages at any time by replying STOP.
• After opting out, you may receive one final message confirming that your request has been processed.
• No additional SMS messages will be sent unless you subsequently provide consent again.
• Opt-out requests are processed promptly.

Message Frequency and Content

• Message frequency varies based on your interactions with Hank's Carpet Cleaning.
• Messages may relate to inquiries, consultations, service delivery, appointments, customer support, account updates, and other services you request.
• Promotional messages are not sent without the required consent.

Help and Support

Reply HELP for assistance, email info@hankscarpetcleaning.com, or call (817) 697-7500. Customer support is available during regular business hours.

Carrier Information

• Message and data rates may apply.
• Wireless carriers are not responsible for delayed or undelivered messages.
• Message delivery is subject to the availability and reliability of participating wireless carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.

Information may be provided to subcontractors and service providers that support our business operations, such as customer-service platforms and SMS delivery providers. Such information may be used only to perform services on behalf of Hank's Carpet Cleaning.

All other data-use categories exclude text-messaging originator opt-in data and consent. SMS opt-in information and consent records will not be shared with third parties except for service providers and aggregators necessary to operate and deliver the text-messaging service.

Hank's Carpet Cleaning uses reasonable safeguards to protect SMS opt-in information and consent records.

4. Information Sharing and Disclosure

Hank's Carpet Cleaning does not sell, rent, or trade your personal information. We may disclose limited information in the following circumstances:

Service Providers

We may share information with vendors that assist us with services such as:

• Payment processing
• Customer relationship management
• Appointment scheduling
• Website hosting and analytics
• Email and SMS delivery
• Customer support
• Other necessary business operations

These providers are authorized to use personal information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security protections.

Legal Compliance

• When required by applicable law, regulation, court order, or legal process
• In response to a valid request from law enforcement or another government authority
• When necessary to protect the rights, safety, property, or security of Hank's Carpet Cleaning, our customers, or others

Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, reorganization, or sale of some or all of our business assets. Any transferred information will remain subject to applicable privacy protections.

The sharing categories described above exclude text-messaging originator opt-in data and consent. SMS opt-in information will not be shared with third parties except for aggregators and service providers necessary to operate and deliver the text-messaging service.

5. Data Security

Hank's Carpet Cleaning maintains reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include:

• Encryption of sensitive information during transmission and storage
• Secure access controls and authentication procedures
• Regular software updates and security reviews
• Employee and contractor data-protection practices
• Secure backup and recovery procedures
• Incident-response and legally required breach-notification procedures

No method of Internet transmission or electronic storage is completely secure. Although we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Hank's Carpet Cleaning may use cookies and similar technologies to:

• Analyze website traffic and usage
• Remember user preferences
• Improve website functionality and performance
• Understand how visitors interact with our website
• Measure the effectiveness of our services and marketing

Our website uses Google Tag Manager and Google analytics tools, and the Meta (Facebook) Pixel, to measure visits and the effectiveness of our advertising. These tools may set cookies and collect information such as pages viewed and actions taken on our site. We do not send your name, email address, or phone number to Meta through the Pixel.

When you book a cleaning or consultation, we share your booking contact details (name, email address, phone number and ZIP code) with Meta in hashed (encrypted) form, together with the booking event, so we can measure which of our ads lead to bookings. Meta does not get access to our customer records.

To show our own offers to past customers and people like them, we may upload customer contact details (such as email address and phone number) to advertising platforms like Google, Meta, YouTube and TikTok. These platforms receive the details in hashed (encrypted) form, use them only to match and build advertising audiences, and do not get access to our customer records. To opt out, email us at the address below and we will remove you from future uploads.

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Request information about how your data is collected, used, or disclosed
• Withdraw consent for future communications
• Unsubscribe from marketing emails using the link included in those messages
• Opt out of SMS messages by replying STOP
• Submit a privacy-related complaint to an applicable regulatory authority

To submit a request, contact Hank's Carpet Cleaning using the information in Section 10. We may need to verify your identity before completing certain requests.

8. Third-Party Links

Our website may contain links to websites or services operated by third parties. Hank's Carpet Cleaning is not responsible for the privacy, security, or content practices of those third parties. We encourage you to review the privacy policy of any third-party website you visit. This Privacy Policy applies only to information collected by Hank's Carpet Cleaning.

9. Changes to This Privacy Policy

Hank's Carpet Cleaning may update this Privacy Policy periodically to reflect changes to our services, practices, or legal obligations. The latest version will be posted on our website with its effective date. If we make material changes, we may provide additional notice through our website, email, or another appropriate communication method.

10. Contact Us

If you have questions about this Privacy Policy or how Hank's Carpet Cleaning handles your information, contact us at:

Hank's Carpet Cleaning LLC
Phone: (817) 697-7500
Email: info@hankscarpetcleaning.com

By using our website or services, you acknowledge that you have reviewed this Privacy Policy.